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Engagement & Culture strategy

Fusion Retail Brands

Initial brief

cultureDevelop FRB Culture and Engagement Strategy utilising previously deployed engagement surveys. Write recommendation communication for Board review and business implementation.


After a review of the engagement scores, The HR Owl implemented the strategy of a series of national focus groups (across both retail and corporate) to deeper understand FRB people, business, challenges and positives.


Identified ‘hotspots’ that were affecting engagement of employees. By prioritising and recommending strategies to address these, the employees felt they had a voice and were heard. The workshops facilitated the start of conversations and networks across the business which historically functioned in a much siloed manner.


“Janie’s professional approach enabled her to quickly engage key stakeholders within the business to ensure a positive outcome. Her ability to obtain a deeper understanding from her facilitated focus groups meant the engagement plan developed targeted specific matters that will assist FRB in talent retention.”

Rick Carpenter, HR Director, Fusion Retail Brands